Shipping
Delivery & Returns
How quickly do you deliver?
Delivery time of our clothes or toys varies depending on the product and how it is shipped to you. Many small or lightweight items are sent by first class recorded post, and usually arrive the next day. Other items are sent by courier, and can take several days to be delivered (depending on the service used and your location). Extra time will be taken to despatch items that are hand-made, made to order or are personalised in some way. The delivery times given are the best we can provide, and can not be speeded-up by additional payment for a faster delivery service.
How much does delivery cost?
Delivery is FREE for all orders shipped to the UK. Worldwide prices are outlined below:
| Zone | Service | Price | |
| EU | AirSure | £8.00 (orders under £100) / Free (orders £100 and over) |
|
| EU | AirMail | £5.00 (orders under £100) / Free (orders £100 and over) |
|
| Rest of World | AirSure | £10.00 (orders under £200) / Free (orders £200 and over) | |
| Rest of World |
AirMail | £7.00 (orders under £200) / Free (orders £200 and over) |
Do you ship overseas?
Yes, we ship to most countries around the world, customers have the option to have items sent via Airsure or Airmail.
Can I choose whether to send my order to my home, my workplace or directly to somebody else?
Yes, you can select what delivery address you wish to send your clothes or toys to at checkout. If this address differs from the cardholder address we will need to take your landline telephone number (as known by your card company) as a security measure.
Gift wrapping/message Service
It is free to include a message with your parcel if sending to someone else. Some items can also be gift boxed. This will cost £3.00 per order plus postage and packing. Click here for gift wrapping service options.
What happens if I don't like what I've ordered?
You have the same rights buying here as you would in any shop and we offer a full 14 day "no-quibble" money back guarantee. Just send it back for whatever reason and we'll refund you in full (unless, of course, you prefer a replacement or an alternative item). For more information on this see our Returns Policy
For more information on these and other subjects please don’t hesitate to contact us.
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